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Sunday, March 09, 2014
The Job Number: 925089
The Work type: Full time
Job Location: Melb - Port Melbourne
Overview Of the Job
Computershare Communication Services (CCS) helps 10,000 companies around the world communicate with their key stakeholders – from their customers, employees, shareholders and intermediaries. To enhance customer loyalty, business growth, cash flow and meet compliance obligations, among other objectives - our clients rely on stakeholder communications to reach their target audience. Typically, these represent a significant investment - one that we optimize using simple, integrated solutions that streamline processes and tap into market intelligence.
Key Role
An opportunity for an Account Director to provide Executive level direction over key clients, develop new opportunities for those existing key accounts and prospect new key accounts has arisen.
This role will see you support client relationships, streamline processes and procedures, manages customer satisfaction and meets budgetary commitments. This includes ensuring the account teams, are delivering service excellence through daily activity relating to client accounts. This will be achieved by the team members gaining a full understanding of clients' business needs, managing all requirements in meeting client commitments and milestones through the life of any project, and making recommendations for process improvements. A matrix style management structure ensures that day to day management of the account teams is outside of your job description.
The Key duties and responsibilities include:
Direct teams to build relationships with clients in order to understand their business and communication requirements.
Ensure teams achieve and exceed service levels.
Empower teams to effectively manage and process client jobs from job initiation, job coordination, stock management and job completion.
Improve and streamline current work processes across all business lines to increase efficiency and cut costs
Assist enhancement of team skills in systems and process and develop product knowledge of Communication Service solutions.
Conduct presentations to clients and prospects on Communication Services product offerings, solutions and processes.
Identify and develop new business opportunities.
Assist in presentations to clients at Industry functions, conferences and client forums.
Work with the Sales Managers and Relationship Managers as well as Client Services Managers to identify those staff members suitable for selection in succession planning and those that require performance management in conjunction with line managers
Ensure the team participate in regular audits (product, process, contract, stock) to reduce risk and identify improvement and efficiency opportunities.
To be successful in this role you must have the following:
A degree level or equivalent tertiary study in business or a related discipline and/or training in contemporary sales processes and production operation.
Demonstrate strong client focus and the ability to deliver outcomes that exceed client expectations.
Demonstrate a track record in achieving budgeted goals.
Experience in directing sales focussed teams.
Intermediate level of computer literacy (predominantly Microsoft Office).
Strong negotiation skills.
Understanding of the Communications market and competition will be highly advantageous.
About What We Offer
The opportunity to work for a large global corporation (over 14,000 employees) and the opportunity for career progression
Free onsite parking
Great discounts and benefits across from companies like Apple, Microsoft, NIB, Optus, Fitness First and Genesis and access to our Employee Share Plan
A wide variety of internal training courses supported by our Learning and Development team
A supportive working environment, with friendly peers and management
For more information relating to this position, please contact Thai Ngo on 03 9415 5271 or to apply, click on the apply button and follow the application process.
Computershare may conduct a criminal background check on applicants subject to current legislation.
How to apply for this job
Application Closing date is: 18 Mar 2014 11:55pm Aus. Eastern Standard Time
Apply From: Computer Share
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Posted in: Accounting Jobs,Finance Jobs,Jobs In Melbourne