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Wednesday, December 11, 2013
Job Number: 911525
Work type: Full time
Location: Sydney - CBD
About the Employer
CTG work closely with Computershare Communication Services (CCS), a leading global outsource technology provider of business process automation and multi-channel communication solutions.
A fantastic opportunity has become available for a quality driven and dedicated Configuration Specialist to join the Inbound Implementations team located in Carrington St, Sydney CBD.
The Implementations Team is responsible for client implementations of Global Viewpoint solutions on all current and legacy versions of the product. They will also perform functions such as Change Requests, migrations and upgrades.
The Configuration Specialist will configure and document the Global Viewpoint solutions based on consultation with the Global Viewpoint SME and detailed in the Implementation Configuration Specification.
We are seeking team members who are strong communicators, who have a proven ability to manage their time in a deadline driven and fast paced environment. They will be required to focus on given tasks and follow set procedures in order to meet project requirements and provide quality outcomes As a result, the ability to estimate and escalate their jobs as required to the Global Viewpoint SMEs will be amongst the key behaviours required for this role.
The typical work day for the Configuration Specialist will include configuration and development of client implementations, UAT and production deployment, trouble shooting, BAU production and support and investigating bugs and finding solutions. This role more importantly is focusing on following implementation configuration requirements and customising products to meet these requirements, as provided by the Global Viewpoint Implementation Consultant.
The Responsibilities include but are not limited to:
Perform Global Viewpoint client implementations in line with the provided specification, if there are issues, gaps or alternative interpretations. Then seek advice from the assigned Global Viewpoint SME
Co-ordinate with Global Viewpoint Implementation Consultants, CTG Business Analysts and Programmers, and client development and implementation teams as necessary to ensure that the complete and working solution is provided to the client
Provide technical support to the Application Support and CTG teams for the diagnostics of production incidents, bugs and general ad-hoc support requests
Stay up to date with new development in the core product, and provide feedback to the Global Viewpoint SMEs as to the suitability of the product to meet the clients' requirements
Complete timesheets accurately and in a timely fashion within accordance with guidance set for timesheet codes, and maintain assigned work items ensuring sufficient information is recorded for future reference and estimations and progress figures are updated on a regular basis
To be considered for this role, you must have:
Recent work experience applying Web Technologies (HTML, CCS, XML, Web Services, XSLT, IIS etc…)
Recent work experience with SQL including SQL Server, PL/SQL, SSIS, SSRS
Strong business communications skills applied within a corporate environment
Support experience and an understanding of deployment procedures
The following skills and experience will be highly regarded:
Experience using Global Viewpoint or an equivalent ECM Knowledge or experience,
.NET Software Development
Australian Government recognised Tertiary qualification in IT
For more information relating to this position, please contact Sabrina Ko on 02 8234 5014 or to apply click on the apply button and follow the application process.
Computershare may conduct a criminal background check on applicants subject to current legislation.
| CERTAINTY | INGENUITY | ADVANTAGE |
How to apply for the Job
Please click on this link for more information and to apply
Applications Closing date: 27 Dec 2013 5:00pm Aus. Eastern Standard Time
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Posted in: IT and Data Jobs,Planning -Development Jobs